To ensure that the package arrives safely back at our warehouse, please proceed as follows:

 

• Complete the return form and enclose it within the package
• Cut out the shipping label and and attached it to your ready-to-ship package
• Take the package to your nearest post office

• Please note that there is no right of return for deliveries outside of the European Union, excluding Switzerland and United Kingdom.

Address for Returns:

FURIES s.r.o.

Vojtova 541/12, 639 00 Brno-střed, Czech Republic

Please also note the following points:
• We do not offer any collection services for parcel-sized goods.
• The merchandise should not be returned without postage.
• Make sure that the goods are returned unused and, if possible, in their original, undamaged packaging.
• The following applies to beauty and wellness products: Products that are sealed must be returned with an intact seal.
• The return shipping label is valid only within the European Union.

Please note that shipping labels can not be used for bulky items/freight forwarding. Items that were delivered via freight forwarding should be returned by the same means. To arrange a collection, please contact our customer service team via This email address is being protected from spambots. You need JavaScript enabled to view it. . The forwarding company will contact you beforehand by telephone to schedule a specific pick-up date with you.

Who bears the shipping costs for the return?

We bear the costs to return parcel-sized goods (DHL & DHL oversize). Simply download and print the shipping label from the “invoice” section of your customer account. Upon demand, we can also send your shipping label via email or post.

For bulky items that were shipped via freight forwarding, the customer bears the cost of the return.

 

If an item that you have ordered does not meet your requirements and you return it to us, your money will be refunded. Please note: We send beauty and wellness products in particularly safe protective packaging to ensure that they remain hygienic and undamaged. It is important for the refund that you return beauty and wellness products undamaged in the packaging in which you received them. If they are sealed, the seal must not be damaged under any circumstances.

The amount will be refunded as soon as we have received and processed your return. Your credit will be returned by default to the account with which you originally paid for the order.

Exceptions to this rule can only be made for technical reasons, when your credit card or the 120-day PayPal deadline have expired.

Please note that we need your bank data to refund your credit.

What happens to my credit after returning an item?

If your return an item that you have directly purchased from the Sabinadick Shop, your credit will, in principle, be refunded. However, you do not have the possibility to immediately use this credit towards a new order.

If you ordered a Sabinadick product via Amazon, your credit will be refunded. In this case, the credit can not be used for a new order. The amount towards a different order or the same item with a different colour or size must be paid again to Amazon.